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General

Can I open my laptop lid single handedly?
  • It is advisable to open your laptop lid with both hands from the center of the top edge rather than from one of the corners to avoid stress on the hinges.
What can I upgrade on my laptop?
  • You can upgrade RAM and Hard disk
Can I upgrade graphic on my laptop?
  • Unfortunately, it is not possible.
Can laptop speaker be repaired or replaced?
  • Yes.
Can laptop mainboard be repaired?
  • Yes, it can, depending on the damage level. However, there is no guarantee that mainboard can be 100% recovered.
What to do if my laptop gets liquid on it?
  • Turn it off immediately – remove from power source or unplug the battery
  • Unplug all external devices such as USB drive and mouse
  • Turn the laptop upside down to allow liquid drain away
  • Wipe excess liquid with paper towel
  • Allow the laptop to air dry for 24 – 48 hours

Adapter

How do I know the voltage and amps of my laptop adapter?
  • It is written on the back of the adapter.
Can I use different voltage and ampere for my laptop?
  • No. Each laptop required different voltage and ampere to operate smoothly.
Can I use a universal adapter for my laptop?
  • Universal adapters have a range of voltage and amps that they output. It is better to use the correct volts.
Can laptop batteries overheat?
  • Yes.
What are the do’s and don’ts when using adapter?
  • Plug in the adapter completely before turning on the power supply.
  • Do not wrap the cord tightly around the adapter as this can cause the wires to split.
  • Do not cover the adapter with a cloth when in use as heat may build up.
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Servicing

Does a laptop require regular servicing?
  • It depends on environmental conditions and usage.
    • Standard – once in 6 months
    • Intensive usage – once in 3 months
    • Aircond room – once in 6 to 12 months
Can I use my laptop for gaming?
  • Yes, but it may lead to graphic issues if it is overly used.
Does cooling pad help in overheating issue?
  • No. Cooling pad only help in cooling the outer chassis.
How long does it take to service a laptop?
  • Within one hour.
Will I face data loss during servicing?
  • No. Servicing is performed on the hardware only.
Why it is important to service my laptop?
  • It is to prevent overheating issue.

Battery

Should I keep my battery plugged in while using AC power?
  • Yes. However, if your battery is fully charged, it is advisable to unplug the charger.
How long does it take for laptop battery to charge fully?
  • All brands and models of laptops are different. For a standard 6 cell battery, it takes about 3 hours.
How long am I able to use my laptop on a fully charged battery?
  • It depends on the cells of the battery and the operation of the laptop.
How can I protect my laptop battery life?
  • Follow the tips on care for battery.
What is the overall life of a laptop battery?
  • Between 2 and 4 years, dependent on several factors.
Can I keep my laptop battery without using it?
  • No.
It is possible to overcharge a laptop battery?
  • Yes.
Should I fully drain my laptop battery before recharging it?
  • Repeatedly discharging the battery to zero will shorten its overall life and capacity.
How to know when it’s time to replace my laptop battery?
  • Not charging when plugged in
  • Doesn’t last long enough
  • Error message pop-out
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